Business Change Analyst - Distribution Change

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Schroders is undergoing significant change which impacts people, processes, data and technology.  Additionally, the application of agile methodologies necessitates a shift in approach to change management in order to enable, embed and evolve capabilities.


Distribution Operations, under the leadership of the Distribution Chief Operating Officer, is transforming the way that Schroders engages with clients.  Using the latest in design thinking and analytics to innovate and create, the team is helping the organisation meet the challenges of an evolving, dynamic future.


The Distribution Change team within Operations supports and drives change, ensuring that both internal and external client needs and experience are at the forefront of our thinking.  The emphasis is on cross-organisational and cross-regional change, partnering with stakeholders and technology teams around the world to ensure that:
• The Distribution change portfolio is aligned to divisional strategy
• Change initiatives are appropriately prioritised, managed and governed
• Resources working on projects are appropriately skilled and equipped (including their use of appropriate best practice tools and methods)
• The broader divisional stakeholders are skilled and equipped to manage change

 

The Distribution Change team takes overall responsibility for the successful delivery of change.  The team is managed by the Head of Distribution Change and reports into the Distribution COO.  Distribution Change defines, creates and enhances ‘capabilities’ which have both technological and business process elements working together.  Key capabilities include: Sales Effectiveness, Digital Client Experience, Client Servicing and Data MI and Analytics.  Capabilities are developed iteratively using agile methodologies and business change activities are undertaken to ensure that capabilities are deployed to deliver maximum value and the best possible client experience. 


Core team activities that this role incorporates: 
• Business analysis – undertaking requirements gathering, analysis and documentation
• Change delivery, change planning and stakeholder management – supporting Capability (Product) Owners and Change Managers with planning, delivering and tracking business readiness activities
• Agile and waterfall change delivery – implementing change in both agile and waterfall environments
• Roadmap planning - defining the direction of capabilities in line with the vision
• Operational excellence - applying a consistent approach to delivering continuous and sustainable improvement of customer value and business performance 
• Client experience – defining client personas and journeys and using this to develop a client experience roadmap to ensure that change activity is aligned to deliver the desired client outcomes
• Business design and architecture – applying a business design knowledgebase and skillset in order to accelerate change and reduce change risk
• Service design – using a design approach when developing products and services in order to give the greatest chance of success


Key Responsibilities
• Supporting each Capability (Product) Owner in articulating and achieving their vision via a set of tangible requirements and delivering a fit-for-purpose capability or enhancement
• Eliciting underlying requirements and writing the stories to describe them. Designing, organising and leading requirements gathering activities such as workshops
• Facilitating Service Design and Client Experience journey mapping workshops
• Leading Operational Excellence (Lean) analysis workshops
• Evaluating, designing and documenting business processes
• Data analysis, data collation, data management activities such as preparing data dictionaries and associated control processes
• Documenting the solution and related operating model considerations, briefing key stakeholders and accommodating feedback
• Working with the bigger picture in terms of the interaction and interdependency of other capabilities in terms of data and technical architecture as well as user experience
• Designing, organising and executing User Acceptance Testing
• Designing and delivering change-related activities and artefacts such as training materials and communications – this includes training delivery
• Working as part of a Scrum team (including technology) to define, prioritise and deliver change to the business teams in Distribution (Sales and Client Servicing) 
• Working with other project, agile and business teams to deliver cross-functional change


Experience
• Must be able to demonstrate strong core business analysis skills
• Must have good experience of delivering business change and managing stakeholders
• Financial Services and asset management preferred
• Business analysis related qualification preferred
• Some exposure to an Agile delivery environment would be advantageous and conceptual understanding essential
• Business Design/Architecture, Lean Six Sigma, Operational Excellence, Service Design, Customer Experience, Journey Mapping, Design Thinking experience or exposure highly desirable


Characteristics
• Enthusiastic, committed and focused
• Driven to implement change that delivers business value
• Sets high standards and creates good quality outputs
• Aptitude for working with data and technology
• Understands current state and designs fit-for-purpose future state
• Fully explores problems and proposes options
• Thorough, structured and logical
• Focused, calm, objective and able to manage emotions
• Copes with ambiguity, is flexible, pragmatic and open
• Positive, takes ownership and supports big picture
• Engages stakeholders effectively and able to take the lead

 

 


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