Business Change Analyst - Distribution Change

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Distribution Change Analyst
Schroders is undergoing significant change which impacts people, processes, data and technology.  Additionally, the application of agile methodologies necessitates a shift in approach to change management in order to enable, embed and evolve capabilities.


Distribution Operations, under the leadership of the Distribution Operating Officer, is transforming the way that Schroders engages with clients.  Using the latest in design thinking and analytics to innovate and create, the team is helping the organisation meet the challenges of an evolving, dynamic future.


The Distribution Change team within Operations supports and drives change, ensuring that both internal and external client needs and experience are at the forefront of our thinking.  The emphasis is on cross-organisational and cross-regional change, partnering with stakeholders and technology teams around the world to ensure that:

  • The Distribution change portfolio is aligned to divisional strategy
  • Change initiatives are appropriately prioritised, managed and governed
  • Resources working on projects are appropriately skilled and equipped (including their use of appropriate best practice tools and methods)
  • The broader divisional stakeholders are skilled and equipped to manage change

The Distribution Change team takes overall responsibility for the successful delivery of change.  The team is managed by the Head of Distribution Change and reports into the Distribution COO.  Distribution Change defines, creates and enhances ‘capabilities’ which have both technological and business process elements working together.  Key capabilities include: Sales Effectiveness, Digital Client Experience, Client Servicing and Data MI and Analytics.  Capabilities are developed iteratively using agile methodologies and business change activities are undertaken to ensure that capabilities are deployed to deliver maximum value and the best possible client experience. 


Core team activities: 

  • Change management – supporting Capability (Product) Owners and Change Managers with planning, delivering and tracking business readiness activities to enable both the implementation and evolution of capabilities
  • Cange Planning – contributing to analysing the impact of change, designing change activities appropriate to the level of impact and preparing and implementing a change plan aimed at delivering operating models to sustain change
  • Agile change management – implementing change in an agile environment
  • Stakeholder management – supporting Capability (Product) Owners and Change Managers in undertaking stakeholder analysis, building change networks and defining a communication plan
  • Project management – planning, managing and tracking small projects
  • Business analysis – undertaking requirements gathering, analysis and documentation
  • Roadmap planning - defining the direction of capabilities in line with the vision
  • Business design and architecture – applying a business design knowledgebase and skillset in order to accelerate change and reduce change risk
  • Operational excellence - applying a consistent approach to delivering continuous and sustainable improvement of customer value and business performance 
  • Service design – using a design approach when developing products and services in order to give the greatest chance of success
  • Client experience – defining client personas and journeys and using this to develop a client experience roadmap to ensure that change activity is aligned to deliver the desired client outcomes

Key Responsibilities

  • Supporting the Capability (Product) Owner in articulating and achieving their vision via a set of tangible requirements and delivering a fit-for-purpose capability or enhancement
  • Designing, organising and leading requirements gathering activities such as workshops
  • Eliciting underlying requirements and writing the stories to describe them
  • Evaluating, designing and documenting business processes
  • Data analysis, data collation, data management activities such as preparing data dictionaries and associated control processes
  • Documenting the solution and related operating model considerations, briefing key stakeholders and accommodating feedback
  • Working with the bigger picture in terms of the interaction and interdependency of other capabilities in terms of data and technical architecture as well as user experience
  • Designing, organising and executing User Acceptance Testing
  • Designing and delivering change-related activities and artefacts such as training materials and communications
  • Working with other project, agile and business teams to deliver cross functional change

Experience

  • Financial Services and asset management preferred
  • Business analysis related qualification preferred
  • Agile delivery preferred
  • Business Design/Architecture, Lean Six Sigma, Operational Excellence, Service Design, Customer Experience, Journey Mapping, Design Thinking highly desirable


Characteristics

  • Aptitude for working with data and technology
  • Understands current state and designs fit for purpose future state
  • Fully explores problems and proposes options
  • Thorough, structured and logical
  • Sets high standards and creates good quality outputs
  • Focused, calm, objective and able to manage emotions
  • Copes with ambiguity, is flexible, pragmatic and open
  • Positive, committed, takes ownership and supports big picture
  • Engages stakeholders effectively and able to takes the lead

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