Contractor, Distribution Change Business Analyst

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Who we’re looking for 

 

We’re looking for a Business Analyst to join us on a 1 year contract and based out from our Hong Kong office.

You will be involved in analysis and providing implementation support for business.  This is a business facing role and will actively work with business to ensure effective delivery of the various initiatives including CRM, Data Analytics, Client Portal, Client Query Management that covers: 

  • Data Access of Information
  • Business Readiness
  • Data Enhancement & Migration
  • Impact assessment of changes
  • Client and Product Mappings
  • Enhance user stories and provide clarity
  • Pre UAT/Go-Live Training
  • Design and management of the implementation of process and organizational changes 

You’ll also support the Program Managers and Business Leads in management of the stakeholder communities and building confidence and re-energising the user communities 

 

You’ll need to work with various IT workstreams to write business specifications and develop effective relationships with business stakeholders and project members 

 

About Schroders 

 

We’re a global investment manager. We help institutions, intermediaries and individuals around the world invest money to meet their goals, fulfil their ambitions, and prepare for the future. 

 

We have around 4,000 people on six continents. And we’ve been around for over 200 years, but keep adapting as society and technology changes. What doesn’t change is our commitment to helping our clients, and society, prosper. 

 

The Team

 

Our Distribution business has implemented a core CRM system, Salesforce (SF) in 2004. Since then the footprint and use of that system has grown organically. Adoption of the system and core processes has been variable and often inconsistent resulting in the SF no longer fit for purpose in supporting a global, large-scale Distribution organisation.

A CRM effectiveness initiative has been kicked off to address this situation. Starting with a business-led piece of operating model definition work, this initiative will set out the Target Operating Model for Schroders’ CRM Ecosystem and then define a change plan to implement it. There is an ongoing demand on enhancement to reach the CRM Ecosystem the business is trying to achieve.

We’re also involved in other Distribution initiatives including Data Analytics, Digital Client Service Portal, Client Query Management which is part of the plan to build complete a robust CRM Ecosystem. 


The knowledge, experience and qualifications you need 

  • Degree graduate with at least 2~3 years of relevant experience within a financial services preferably in a fund management sector
  • Experience working with CRM or knowledge of Salesforce 

What you’ll be like

  • Self-motivated and enthusiastic
  • A critical thinker who’s able to look at things from different angles
  • Great at unpicking a problem, from start to end, own and deliver the solution
  • Able to work under pressure, on several priorities at once, and with tight deadlines
  • Keen to improve what we do for our clients and how we do it
  • Great at working with other people especially with key business stakeholders, sharing and communicating decisions
  • Able to work independently and within a team
  • Able to speak fluent English We’re looking for the best, whoever they are 



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