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Knowledge, essential skills and attributes:
- Soft Services expertise in particular with contract implementation and management, with hospitality at the front of all client experience
- Building and site management degree or equivalent vocational experience within
- Building technical expertise including Capital and Cost management expertise
- Constantly develop specialised skills in the team that enable them to produce work efficiently and at an effective cost
- Keep abreast of all relevant legislation and ensure compliance
- Keep abreast of best practice and industry trends
- Proven record of delivery of planned benefits against a business plan
- Risk aware
- Problem solver
- Tact, discretion and diplomacy
- Ability to analyse problems and recommend / implement solutions
- Strong analysis and decision making skills, with high level of attention to detail
- Excellent interpersonal skills - Ability to report to senior management at Group level, local level and across jurisdictions
- Management experience and ability to coordinate the activities of a number of teams or specialists covering a range of fields in Financial and non-Financial Services Operations
- Experience of working with outsource service providers and external advisors
- Developing of new ideas that will result in significant changes to the existing services, methods, policies and/or approaches of Schroders. Such role will involve research, analysis and reasoned arguments
- Responsible for the detailed planning of major initiatives and /or objectives and activities of a business function for the year ahead
- Requirement to advise on key decisions that will have a significant financial and/or operational impact on Schroders.
- Team worker and player. Works as a self-starter and able to be proactive and work under their own initiative
Leadership:
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- Takes enthusiastic part in defining the team’s vision and goals and shares responsibility with the team leader for their achievement
- Has a very good insight into and is respectful of colleagues’ personalities, approaches and aspirations; encourages and supports colleagues’ ideas and initiatives
- Sets an example by high quality of own work, consistency, enthusiasm and an open and professional attitude to work, clients and colleagues
- Generates enthusiasm and a ‘can do’ atmosphere; creates an affiliative, innovative and fun workplace; celebrates success
Management:
- Plans, organises and prioritises own and others’ time very well; works to given timeframes; responds promptly to all administrative tasks
- Makes a positive contribution to team meetings, setting achievable actions points within achievable deadlines
- Identifies issues, risks and conflicts at an early stage; keeps team leader/supervisor well informed of work levels, completions, anticipated delays and seeking input and involvement as necessary
- Reviews and balances own and colleagues’ workloads regularly; delegates and supervises very effectively and fairly, giving clear instructions and setting clear goals and timeframes.
- Gives regular feedback and conducts regular appraisals in a consistent, fair and motivating manner; provides feedback and support to team leader and peers
- Strongly supportive of all colleagues within team and around the firm, particularly those under pressure; generous with time and advice
- Willingly coaches and mentor juniors and seeks to develop coaching skills further
Compensation
Schroders offers a base salary in a range of $130,000 to $150,000 for this position, dependent on qualifications and experience.
ADA
Schroder Investment Management North America Inc. complies with the Americans with Disabilities Act of 1990.
EEO/Affirmative Action
Schroder Investment Management North America Inc. is an affirmative action-equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, age, marital status, national origin, ancestry, sex, sexual orientation, gender identity or expression, intellectual disability, mental disability or physical disability, including, but not limited to, blindness, or protected veteran status.
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