Infrastructure Engineer

Who we're looking for

We’re seeking an experienced Infrastructure Engineer to support and develop our network estate at Schroders. The ideal candidate will bring knowledge, drive, enthusiasm, and a passion for technology to maintain and build our diverse portfolio of technologies to the highest possible levels. The goal is to drive customer satisfaction and enable a technology-focused working environment for our users.

The Global Communications team is responsible for IT Estates, networking, and security infrastructure. This role has a primary focus on campus and data centre networks, wide area networks, internet hosting, market data, and B2B environments, as well as next-generation firewalls, load-balancers, and cloud platforms. We are looking for a candidate who can bring a genuine interest in operations for our networking and security infrastructure and work in our fast-paced environment.

About Schroders

We’re a global investment manager. We help institutions, intermediaries and individuals around the world invest money to meet their goals, fulfil their ambitions, and prepare for the future. We have around 4,000 people on six continents. And we’ve been around for over 200 years but keep adapting as society and technology changes. What doesn’t change is our commitment to helping our clients, and society, prosper.

The team

The Singapore-based APAC Technology Infrastructure Team provides primary operations and engineering services for all infrastructure components across the Asia-Pacific region and the rest of the world, working in a Follow-The-Sun global support model. You will work closely with our monitoring and first-line support teams, as well as our engineering teams based in APAC and abroad.

What you’ll do

• Work as part of a global multi-locational cross-matrix team in a dynamic environment. 
• Be a key part of our team to drive forward and maintain our technical estate.
• Working closely with other teams such including Service Desk, Platforms, Information Security and End User Services 
• Proactively own incidents, problems or issues adhering to SLA’s and OLA’s where relevant.
• Act as a technical resource for change requests and project works.
• Act as a technical resource for maintenance, firmware upgrades, and recurring patch cycles.
• Utilise documented Standard Operating Procedures and other documentation provided. 
• Work using ServiceNow to update incidents and requests
• Have awareness of the technology roadmap for existing and new technologies

What you’ll need

• Certified in CCNP with at least 5 years of level 2/3 experience supporting networking environment in a large organisation
• Experience with routing & switching (BGP, EIGRP, ISIS, VTP and VPC)
• Experience with firewalls (Palo Alto, Checkpoint)
• Experience with NAC (ForeScout)
• Experience with network appliances like Cisco WLC, McAfee proxy, Citrix Load balancer and Infoblox DDI
• Experience creating high quality documentation.
• Experience working with managed service providers and outsourcers.
• Knowledgeable in multiple system platforms and technology disciplines

What will be good to have.

•  Knowledge of Azure and AWS cloud
•  Knowledge of scripting Python and JSON What you’ll be like
•  Enjoys solving problems and adopting proactive approach through use of technology
• .Positive attitude and capable of remaining positive when under pressure
•  Ability to work collaboratively with regional and global counterparts across time zones and to share information with the wider team.
• Able to challenge the status quo and improve the overall user experience. 
• Strong organisational and time management skills. 
• An inquisitive thinker, with attention to detail. 

We recognise potential, whoever you are

Our purpose is to provide excellent investment performance to clients through active management. Diversity of thought facilitated by an inclusive culture will allow us to make better decisions and better achieve our purpose. This is why inclusion and diversity are a strategic priority for us and why we are an equal opportunities employer: you are welcome here regardless of your age, disability, gender identity, religious beliefs, sexual orientation, socio-economic background or any other protected characteristics.

*Salary expectations of candidates will be considered when assessing suitable candidates. Due to the high volume of applicants, only shortlisted candidates will be contacted.

Job Ref: SIN02111