Infrastructure Engineer

About Benchmark

Benchmark is one of the UK’s leading financial planning businesses, dedicated to helping our clients realize their aspirations and achieve peace of mind. We support over 1,000 financial planners through our technology-led platform across employed, self-employed, and independent segments. Our award-winning solutions are driven by proprietary technology that covers regulatory, platform, and investment services. We are experiencing rapid expansion and have made over 50 acquisitions in recent years, integrating our own investment, pension, platform, technology, and compliance services.

As part of the Schroders Plc Group, Benchmark benefits from being associated with one of the UK’s largest asset managers, ensuring we maintain high standards and accountability in serving our clients.

The Base

You’ll be based at our Benchmark Head Office within the Broadlands Business Campus near Horsham in West Sussex. This scenic, countryside location offers a spacious working environment, on-site amenities, and convenient shuttle services from Horsham’s main line train station. You will also be required to travel to other offices, including the main Schroders headquarters in London.

What You'll Do

• Collaborate with the service desk team to resolve escalated tickets promptly.
• Deliver Information Systems projects and recommend system improvements.
• Adhere to documented procedures and ensure compliance with regulatory standards.
• Maintain company servers (physical, virtual, and Azure cloud) and manage Active Directory, backups, Azure Cloud & Office 365.
• Perform periodic audits and ensure data security and recoverability of critical systems.
• Educate staff on computer operation, infrastructure policies, and application use.
• Monitor and support telecoms and conferencing systems.
• Develop and implement operational policies and procedures.
• Provide regular out-of-hours on-call support for priority incidents and maintenance.
  
  

The Knowledge, Experience, and Qualifications You Need

• Experience working within a technology team.
• Proficient with virtualisation technologies (On-Premise or Cloud).
• Familiarity with ticket-based workload management (changes, problems, requests, and incidents).
• Knowledge of Microsoft Windows Server, Active Directory, and Group Policy.
• Administration of MS Office 365.
• Excellent interpersonal, time management, and communication skills.
  
  

Desirable Skills or Experience

• Strong understanding of PowerShell scripting.
• Working knowledge of Veeam Backup and Replication.
• Experience with MS Endpoint Manager/Intune for policy deployment.
• Understanding of Single Sign-On and Multi-Factor Authentication.
• Knowledge of SPF, DKIM, and DMARC security aspects for email systems.
• Understanding of networking principles and troubleshooting.
• Familiarity with the ITIL Framework.
  
  

What You’ll Be Like

• Energetic and motivated with a positive mindset.
• Proactive with a strong enthusiasm for achieving goals and contributing to team success.
• Willing to embrace challenges and expand your IT knowledge continuously.
• Strong analytical and problem-solving skills.

We're Looking for the Best, Whoever They Are

Diversity of thought and an inclusive culture are at the heart of our mission, allowing us to make better decisions and achieve our purpose. We are proud to be an equal opportunities employer, welcoming candidates from all walks of life.