Investment Platform Support Manager

About The Role

Schroders, a globally respected investment manager, is actively seeking an experienced individual to join our Investment Services Platform Team (ISPT). As an integral part of the team, you will manage the day-to-day support and service features for our central investment platform, Aladdin by BlackRock Solutions (BRS), on a global scale.

Your responsibility would be to handle all Aladdin related enquiries diligently, working closely with BRS to ensure smooth resolution of issues and management of recurring problems. In this role, the ability to stay calm during crisis and to manage multiple tasks simultaneously is crucial.

About Schroders

With over 200 years of solid history, Schroders is a global investment powerhouse that strives to aid institutions, intermediaries and individuals worldwide in their financial ambitions. With a diverse group of approximately 4,000 professionals spread across six continents, we are ceaselessly adapting to societal and technological transformations in our mission to flourish our clients and society.

Location

Our Schroders Campus located near Horsham in West Sussex is the hub for EMEA Operations and Technology Operations. The campus combines the high standards and recognised reputation of our London HQ with a serene countryside setting, providing a perfect balance of city professionalism without the urban chaos.

About the Team

ISPT is a central function within Operations. The team is responsible for supporting the Investment, Dealing, and Operations functions and coordinating with teams across Schroders to drive change stemming from these functions. Our team envisions to stimulate business growth, support daily operations, improve operating models, manage risks and streamline business operations.

Your Responsibilities

• Managing the day-to-day service contribution and support supervision of Aladdin with the third-party supplier BRS
• Handling second-line Aladdin-related enquiries globally with a primary focus in the EMEA region
• Troubleshooting user enquiries and directing appropriately
• Addressing issues/incidents related to Aladdin and coordinating with stakeholders for resolution
• Being the primary point of escalation to BRS for critical business issues
• Mentoring, coaching and enhancing team members’ skills

Experience & Qualifications Required

• Experience within the front office environment of an asset management firm
• Solid understanding of the fund management business and Order/Trade workflow
• Technical proficiency and understanding of broad range of investment products
• Proven capability to define and document business problems in a complex investment environment
• Strong communication skills and capacity to operate under pressure

Desirable

• Experience in a service management role or knowledge of BlackRock Aladdin Solution and other Asset Management Systems
• Understanding of ITIL framework

Your Characteristics

• An outlook centred on service delivery
• Ability to multitask in high-pressure situations
• Exceptional problem-solving capability and critical thinking
• Outstanding communication skills

We recognise potential, whoever you are

Our purpose is to provide excellent investment performance to clients through active management. Diversity of thought facilitated by an inclusive culture will allow us to make better decisions and better achieve our purpose. This is why inclusion and diversity are a strategic priority for us and why we are an equal opportunities employer: you are welcome here regardless of your age, disability, gender identity, religious beliefs, sexual orientation, socio-economic background or any other protected characteristics.