Platform Support Manager - Investment Operations

Are you a skilled problem solver with experience in managing third-party supplier relationships, particularly with investment platform software products?

Does your expertise also extend to team management during challenging situations, ensuring that priorities are effectively managed, and tasks are successfully executed?

Do you live within a commutable distance of our Schroders Campus, in Horsham, West Sussex?

About The Role

Key to this role is the successful management of the relationship with our third-party suppliers, specifically Blackrock software. Specifically, your responsibility will be to handle all Aladdin related issues diligently, liaising closely with the supplier to ensure a swift resolution of any problems. The urgency of this role requires an individual who remains calm under pressure, capable of managing conflicts while prioritising and addressing multiple tasks simultaneously.

About Schroders

We're a global investment manager. We help institutions, intermediaries and individuals around the world invest money to meet their goals, fulfil their ambitions, and prepare for the future.

We have around 6,000 people on six continents. And we've been around for over 200 years but keep adapting as society and technology changes. What doesn't change is our commitment to helping our clients, and society, prosper.

Location

Our Schroders Campus located near Horsham in West Sussex is the hub for EMEA Operations and Technology Operations. The campus merges the high standards and recognised reputation of our London HQ with the tranquillity of the countryside, providing a perfect blend of city professionalism without the metropolitan chaos.

Your Responsibilities

• Managing the daily service provision and support supervision of Aladdin with the external supplier BRS
• Handling second-line Aladdin-related enquiries globally with a primary focus in the EMEA region
• Troubleshooting user enquiries and directing them accordingly
• Addressing Aladdin issues/incidents and liaising with stakeholders for resolution
• Being the primary escalation point to BRS for critical business issues
• Mentoring, coaching and enhancing team members’ skills

Experience & Qualifications Required

• Experience managing relationships with third-party suppliers, specifically within asset management software environments
• Experience within the front office environment of an asset management firm is a must
• Robust understanding of fund management business and Order/Trade workflow
• Technical proficiency and broad understanding of a range of investment products
• Proven capability to define and document business problems in a complex investment environment
• Strong communication skills and the capacity to operate under pressure

Desirable

• Experience in a service management role or knowledge of BlackRock Aladdin Solution and other Asset Management Systems
• Understanding of the ITIL framework

Your Characteristics

• Service-oriented approach
• Ability to multitask in high-pressure situations
• Exceptional problem-solving skills and critical thinking
• Outstanding communication skills

We recognise potential, whoever you are

Our purpose is to provide excellent investment performance to clients through active management. Diversity of thought facilitated by an inclusive culture will allow us to make better decisions and better achieve our purpose. This is why inclusion and diversity are a strategic priority for us and why we are an equal opportunities employer: you are welcome here regardless of your age, disability, gender identity, religious beliefs, sexual orientation, socio-economic background or any other protected characteristics