Team Lead, Client Documentation

Private Banking
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As the Team Lead for Client Documentation at Schroders, you will oversee the handling of client documentation within Singapore Wealth Management. You will lead, manage and develop the client documentation team, and liaise with the Client Static Data Team in our Zurich Service Centre to ensure high standards of client records are maintained. You will also be responsible for coordinating, planning the objectives and activities for the team for a day & weeks ahead. You will advise Front Office on the on-boarding requirements in accordance to Bank's AML/KYC standards and regulatory requirement, and partner with Front Office to meet the requirements


Key Responsibilities 

  • Formal responsibility for management of a small team of staff. Will be responsible for matters such as appraisals, pay decisions and disciplinary issues.
  • Ensure adequate training is provided to the team
  • Coach the team members and provide guidance in exception handling
  • Review and sign off all new client documentation for correctness and completeness; this includes confirming the correct anti-money-laundering documents and source of wealth information are present as well as the correct internal documentation, collaborate with compliance
  • Liaise with WM Compliance or Legal on any complex issues or risk assessments
  • Ensure the set-up, amendment and closure of clients, accounts, portfolios and maintenance of client static data in the relevant systems
  • Co-ordinate client static data requests and issues with the Service Centre Zurich
  • Ensure the scanning and retention of client records including client suitability into T24 / FOLIO.
  • Ensure client investment restrictions are correctly coded in relevant systems and that alerts or exception reports relating to restrictions are thoroughly investigated and any breaches reported
  • Ensure the control and reporting of regulatory data regarding client static and tax data (e.g. AEOI, IRS).
  • Handling AEOI / FATCA related documentations and reporting requirements
  • Perform an annual independent review for normal risk customer in accordance to regulatory requirement as well as Bank's AML/KYC policy and procedures
  • Review and process all incoming new customer eServices application forms, making sure users are only given access to accounts where authority is in place and authorised signatories match our records held.
  • Ensure all client documentation forms are version controlled and housed centrally for use by the Front Office.
  • Maintain effective procedures for the client documentation and client static data team, so as to manage and control the associated risks (including money-laundering and fraud)
  • Involve in ad-hoc projects as and when required. 


To be successful in this role you should possess the following requisites:

  • A Degree/Diploma graduate with at least 8 years of relevant experience with team management experience
  • Good understanding of QI/FATCA, CRS, Complex structures, AML and KYC regulations
  • Hands-on exposure to Temenos T24 will be an added advantage
  • Meticulous attention to detail, coupled with the ability to work well under pressure
  • A team player with analytical skills and good social skills.
  • Ability to be client centric while balancing business needs and controls
  • Strong communicator both orally and written

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