Complaints Administrator - 4 month contract

Complaints Administrator

About Schroders
We're a global investment manager. We help institutions, intermediaries and individuals around the world invest money to meet their goals, fulfil their ambitions, and prepare for the future.
We have around 6,000 people on six continents. And we've been around for over 200 years but keep adapting as society and technology changes. What doesn't change is our commitment to helping our clients, and society, prosper.

The base
At Schroders, we're known for doing things differently. That's why we're building a home for the ambitious in Horsham, West Sussex. You'll get the all the benefits of being part of a world-leading FTSE 100 company. But you'll also get the support of being part of a genuine local community. If you're looking for opportunities that match your ambitions, you'll find them right here in Horsham. 

What you'll do

• Assist and support the Complaints manager in handling complaint investigations;
• Assisting with complaint related administration and 
• Supporting Quality & Risk team and Fusion compliance with complaints.
  

The knowledge, experience and qualifications you need

• A good level of knowledge Financial Services industry experience, preferably in retail / IFA environment;
• Some understanding of FCA rules and their interpretation / application and
• Highly developed analytical, observational, written and verbal communication skills.
• Minimum of level 4 Diploma in regulated financial planning (or equivalent), with significant progress towards the achievement of further qualifications desired And
• Relevant experience of dealing with complaints and complaints handling.
  

Compliance responsibilities

• Apply a risk-based and common-sense approach to the compliance monitoring and complaints processing;
• Liaising with other team members where relevant in respect of relevant complaints;
• General document management;
• Assist in producing internal or external communications and 
• Assist in collating and assessing relevant management information (MI).
  

The knowledge, experience and qualifications that'll help

• Take on tasks and projects as delegated by the Complaints Manager, Compliance Director or Compliance Manager or undertake tasks which are deemed necessary, applying a can-do attitude and a timely approach;
• Update manuals, procedures and Group documentation as required and 
• Complete tasks to a high standard, and apply initiative to accommodate for wider issues.

We recognise potential, whoever you are
Our purpose is to provide excellent investment performance to clients through active management. Diversity of thought facilitated by an inclusive culture will allow us to make better decisions and better achieve our purpose. This is why inclusion and diversity are a strategic priority for us and why we are an equal opportunities employer: you are welcome here regardless of your age, disability, gender identity, religious beliefs, sexual orientation, socio-economic background or any other protected characteristics