Investment Platform Support Lead Analyst 1 - Schroders Campus, near Horsham

Join Our Investment Services Platform Team (ISPT) as a Manager

Who We're Looking For
We are seeking a talented and experienced professional to join our Investment Services Platform Team (ISPT) at Schroders. This role focuses on the day-to-day support and service management of our core investment platform, Aladdin by BlackRock Solutions (BRS). In this dynamic environment, you will be responsible for managing Aladdin-related inquiries and service requests from stakeholders in Investment and Operations while closely collaborating with BRS to escalate and resolve issues, ensuring ongoing challenges are addressed effectively. The ideal candidate will thrive under pressure and be adept at juggling multiple priorities.

About Schroders
Schroders is a leading global investment manager, dedicated to helping institutions, intermediaries, and individuals achieve their financial goals and ambitions. With approximately 4,000 employees across six continents, we have continuously evolved over our 200+ year history, adapting to societal and technological changes while maintaining our commitment to serving clients and contributing positively to society.

Location
This position is based at our Schroders Campus in Horsham, West Sussex, which serves as our EMEA Operations and Technology hub. Our countryside campus offers a high standard of working conditions and an international reputation similar to our City of London headquarters, providing a refreshing work environment without the challenges of commuting in the city.

About the Team
The Investment Services Platform Team (ISPT) is a key function within our Operations division, reporting to the Global Head of Investment Services. We have a global remit to support the Investment, Dealing, and Operations functions within Schroders Asset Management and collaborate with various teams to implement change initiatives that drive business growth, enhance operational efficiencies, and manage risk.

Key Responsibilities

• Oversee the day-to-day service provision and management of the Aladdin platform in partnership with BRS.
• Respond to second-line Aladdin inquiries from users in Investment, Dealing, and Operations globally, with a primary focus on the EMEA region.
• Troubleshoot user inquiries and provide appropriate guidance.
• Manage Aladdin-related requests and escalate critical business issues to BRS for resolution.
• Coordinate the escalation of service incidents impacting vital business processes with internal teams and BRS.
• Facilitate clear communication with stakeholders and senior management.
• Follow up on root cause analyses and recommend actions to mitigate future issues.
• Work collaboratively with ISPT, BRS, and Global Technology to reduce incidents and enhance platform capabilities.
• Ensure global coverage and efficient issue management in collaboration with team members in EMEA and the US.
• Generate insights to monitor BRS services in alignment with contractual SLAs.

Qualifications Needed

• Experience in an asset management firm, particularly within a front office environment.
• Strong technical knowledge of investment services platforms, with the ability to communicate effectively with third-party vendors, IT, and business stakeholders.
• Understanding of fund management processes and end-to-end Order/Trade workflows.
• Familiarity with a range of investment products and the dealing lifecycle of Equity, Fixed Income, and OTC derivatives is preferred.
• Excellent communication skills and experience managing third-party portfolio, order, and execution management.
• Ability to define and articulate complex business challenges in the context of investment management.
• Strong interpersonal and organisational skills, capable of meeting demanding deadlines.

Ideal Attributes

• A service-oriented mindset with the ability to manage multiple critical priorities simultaneously.
• Quick comprehension of issues, sound judgment, and the ability to make timely decisions.
• A critical thinker and problem solver with exceptional communication skills, able to convey complex information clearly.

Our Commitment to Diversity
At Schroders, we recognise potential in all individuals. Our commitment is to deliver exceptional investment performance through active management, supported by a diverse and inclusive culture. We welcome candidates from all backgrounds and are proud to be an equal opportunity employer, ensuring equal opportunity regardless of age, disability, gender identity, religious beliefs, sexual orientation, socio-economic background, or any other protected characteristic.

If you are ready to take on an exciting challenge and contribute to our success, we look forward to receiving your application!