Client Instruction and Order Management Analyst 2 - 12 month FTC

Who we're looking for

Working within the Cash Operations team with responsibility for oversight and processing daily instructions and notifications received from clients globally. Will also provide support and coverage for a range of cash processing tasks across the team.

The role holder will thrive in a fast-paced environment with an emphasis on meeting tight deadlines. A strong interest in learning and harnessing technology will help you with your role in the organisation.

About Schroders

We're a global investment manager. We help institutions, intermediaries and individuals around the world invest money to meet their goals, fulfil their ambitions, and prepare for the future.

We have around 6,000 people on six continents. And we've been around for over 200 years but keep adapting as society and technology changes. What doesn't change is our commitment to helping our clients, and society, prosper.

The base

At Schroders, we're known for doing things differently. That's why we're building a home for the ambitious in Horsham, West Sussex. You'll get the all the benefits of being part of a world-leading FTSE 100 company. But you'll also get the support of being part of a genuine local community. If you're looking for opportunities that match your ambitions, you'll find them right here in Horsham. 

What you'll do

•    The role will provide a central point of contact and be a Subject Matter Expert (SME) for client instructions and notifications for the global operations team. 
•    The daily management / processing of client instructions and notifications requires interaction and co-ordination with several teams across the business and client groups. 
•    The role requires a high attention to detail, especially during periods of high volumes due within tight deadlines. These must be accurately understood and conveyed across the relevant teams within the business. 
•    Responsibility to pay due regard to the interests of our clients and treat them fairly.  The role also requires familiarity with FCA compliance requirements, and the principles behind ‘Treating Customers Fairly'. 
•    To ensure all client instructions and orders are processed in an accurate and timely manner in line with the instructions or mandate whether directly by the client or through their consultant or administrator.
•    Identify, manage and document the process handling of all non-standard client instructions and orders.
•    Identify, investigate and communicate errors and issues.
•    Ensure operational procedures remain up to date and ensure appropriate risk mitigants and controls are in place
•    Confirming the authenticity and completeness of cash and trade instructions received from clients. This can involve verifying client signatures, checking for compliance with organisational and regulatory requirements, and ensuring instruction details are coherent.
•    Look to enhance existing MI and KPIs that identifies key trends and issues. This includes errors, rectification and remediation activities as needed.
•    Monitoring and analysing the efficiency of the processing workflows to identify areas for improvement. This includes automating manual processes, upgrading systems, and assisting with the training of team members.
•    Provide processing and query support for cash related activity as required to support Investment, Operations and Accounting teams as appropriate.

The knowledge, experience and qualifications you need

•    Prior experience required in one of the following areas:
•    Client Order Management and/or Client Transaction Processing; or
•    Complete understanding of the lifecycle of a Client Instruction and Settlement process for both segregated and pooled funds trading
•    Prior experience working with client directed instructions, specifically Liability Driven Investment mandates, execution only mandates or Local Authority mandates would be beneficial.
•    Motivated and passionate about quality of service.
•    Displays confidence and resilience and able to interact with stakeholders at all levels.
•    Can be a role model of excellence in attitude and behaviour.
•    Builds positive working relationships and makes a difference.
•    Collaborative and team driven.
•    Can manage competing demands and workloads.
•    Will work hard, show commitment and “go the extra mile”.
•    Has a desire to develop and grow beyond their current role.

We recognise potential, whoever you are

Our purpose is to provide excellent investment performance to clients through active management. Diversity of thought facilitated by an inclusive culture will allow us to make better decisions and better achieve our purpose. This is why inclusion and diversity are a strategic priority for us and why we are an equal opportunities employer: you are welcome here regardless of your age, disability, gender identity, religious beliefs, sexual orientation, socio-economic background or any other protected characteristics.